Thompson Health’s Intensive Care Unit is a specialized adult medical and surgical care facility for patients who need continuous monitoring, intensive nursing care, complex medical decision making and/or advanced respiratory support. 

Opening in March of 2020, our state-of-the-art ICU is equipped to provide safe, high-quality, personalized care utilizing the most advanced bedside monitoring equipment and ventilators. Our staff is uniquely skilled in treating patients with challenging, complex conditions. 

The ICU was designed around the premise of Patient-Family Centered Care. Our highly qualified team tailors care to each individual and their family’s needs. We know that having a loved one in Intensive Care can be overwhelming and emotional. We strive to communicate openly and often, with understanding and empathy. We take our responsibility to help family members very seriously. 

Call-In Hours / Family Spokesperson: 

We offer call-in hours 24 hours a day at (585) 396-6580. This allows the family spokesperson to call for updates on the progress of their loved one. A pin number will be provided to ensure privacy and HIPPA compliance. The spokesperson will need to provide the PIN number every time a phone update is requested. We ask that, if possible, you avoid calling for updates or asking questions of the health care team during the hours of 6:30 am to 8:30 am, as well as 6:30 pm to 8:30 pm, to support our change of shift report. We appreciate your cooperation.

We kindly request you identify one family "spokesperson" at the time of the patient's admission to the ICU, to aid in communication flow and maximize the time we spend providing patient care. 

Comfort and Convenience  

Spiritual Care

Hotel and Lodging:

• Talk to staff for information on local lodging.

Food/Drink: 

• We ask that you please not eat or drink in the patient rooms. We appreciate your assistance with maintaining a clean and healthy patient care environment.
• Visit Comfort and Convenience page for info on our Cafeteria, Coffee Shop and Vending machine information and locations

Flowers:

• Live flowers and plants are not allowed in the ICU as they can harbor mold and other organisms that can cause illness, trigger allergic reactions or exacerbate breathing difficulties in our patients. 

Photo/Video:

• Patients may allow family members or visitors to photograph, film or record the patient while in the hospital.
• The patient must be able to consent to photography and recording.
• The Hospital expressly reserves the right to suspend this privilege if in the judgement of the Hospital staff, the care of the patient my be impaired.
• Staff may not be recorded without their specific knowledge and permission.
• Recording may not take place when staff is providing treatment or having a discussion with any patient. 

Thompson Hospital Visiting hours are 8 a.m. - 8 p.m. daily. 

The ICU staff believes that family involvement in a loved one’s care benefits their well-being. FF Thompson ICU accommodates flexible visitation for patients' families to best fit the needs of each individual patient. We ask that you partner with us to help make patient care and safety our first priority. We request that patients receive no more than two visitors at a time. Children under 12 years of age may not be permitted to visit the ICU.

Our goal is to provide the highest quality care for your loved one. If you have questions or concerns, please feel free to discuss them with us.

Our team rounds together daily, typically between beginning at 9 A.M. 

• Board-Certified Critical Care and Pulmonary Care Physicians available 24/7
• Critical Care Advanced Practice Providers (NP or PA) providing in-house care 24/7 
• ICU Nurses: All our nurses are RNs with advanced training in the needs of the critically ill adult. They are certified in Basic and Advanced Cardiovascular Life Support (BLS/ACLS) and many are national certified through the American Association of Critical-Care Nurses (AACN). Our safe staffing ratio ensures a maximum of 2 ICU patients to 1 ICU RN.
• Respiratory Therapists: RTs play a crucial role in the ICU with special expertise in the management of patients requiring high flow oxygen therapy, non-invasive ventilation (CPAP/BIPAP) and mechanical ventilation.
• Critical Care Pharmacologists: Participating in ICU rounds daily, the Critical Care Pharmacist specializes in implementing, monitoring, and modifying pharmacotherapeutic treatments for the critically ill. 
• Multiple subspecialty specialists are also available and assigned daily to cover the ICU patients including a Registered Dietician, Physical Therapist, Occupational Therapist, Speech and Language Pathologist, Social Worker, and a Chaplain (perhaps links to each service if available)  

Justin Weis, MD

Alexandra Adams, MD

Joshua Mauro, MD

Michelle Marks, MD

Aaron Lampkin, MD

Everett Porter, MD

Jessica Falk, NP 

Anne Finch, PA

Jennifer Mercandetti, NP

Jamie A. Pica NP

Dana Rojek, NP

Eric M. Thomas, PA

Kelli Wilder-Outlaw, NP

Chad Woodworth, PA