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fRoM woRKfoRce developMent to peRsonal initiative

KeYBanK foundation

Thompson Health received a $45,000 Workforce development and training analysis and measurement, which
grant from the KeyBank Foundation
are two of KeyBank’s funding priorities.
are essential to today’s ever-changing

for a Workforce Development Initiative healthcare environment.
that will provide extensive personal and “We partner with non-proit agencies
to transform our communities by • The Ritz-Carlton Legendary Service
professional growth through training Program: Improving patient/
opportunities for Thompson’s directors, creating sustainable, measurable
change that addresses the root issues resident care is a top priority for
managers and Associates.
Thompson Health, and by adopting
preventing economic self-suficiency,”
“KeyBank’s generous donation will states James Barger, Market President the Ritz-Carlton Legendary Service
Program, Thompson intends to
have a major impact here at Thompson for KeyBank’s Rochester ofice.
Health,” says Jennifer DeVault,
develop healthcare professionals
The generous gift will be distributed who are highly engaged and
vice president of Associate Services
over three years and cover the cost of
at Thompson Health. “The training focused on providing world-class
three training initiatives:
programs we’ll be able to initiate, care and service.
thanks to this funding, will have a • Lean Sigma Practitioner Training
• Leadership Development Program:
profound effect as we strive to improve Program: This renowned program This program will equip managers
our service each and every day,” teaches participants how to
and associate leaders with advanced
continues Thompson Health System develop solutions to problems and decision-making and execution skills,
Educator Carol Olean.
break down barriers to success by
and they will emerge fully prepared
enhancing skills and capabilities in to take on greater responsibilities,
areas such as critical thinking,
facilitate innovation and, ultimately,
drive improved performance
(From left) Carol Olean, James Barger
and Jennifer DeVault
throughout the organization.

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