Three Receive Thompson’s Service Excellence Award

CANANDAIGUA – UR Medicine Thompson Health recently named three of its associates as fourth-quarter 2023 Service Excellence Award winners.

Chosen for the honor by the health system’s Service Excellence Team (SET) were:

• Sandy Irving of Canandaigua, a registered nurse from the hospital’s Nursing Floats Department
• Cheryl James of Naples, a registered nurse from the Diagnostic Imaging Department
• Cassandra Kling of Phelps, a radiology technologist from the Diagnostic Imaging Department

The Service Excellence Award acknowledges Thompson associates who consistently deliver exceptional service. The SET selects award recipients quarterly, after reviewing system leaders’ submissions of compliments from patients, families, and coworkers.

Each recipient of the Service Excellence Award is given points to be used on Thompson’s online shopping site and is featured in CEO presentations as well as on Thompson’s intranet site and in its internal newsletter.